Privacy Policy

Privacy Policy

Effective Date: 11/1/2024

At Life Cycles Clinic (“we,” “our,” or “us”), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services, including via telecommunication channels such as calls, text messages, and other electronic communications, in compliance with the Telecommunications Consumer Protection Regulations (TCR) and other applicable laws.

Please read this policy carefully to understand how we handle your personal data.

1. Information We Collect

We may collect and process the following types of information when you engage with us:

  • Personal Identifiable Information (PII): This may include your name, phone number, email address, physical address, and other information you provide when contacting us or using our services.
  • Telecommunication Data: We may collect information related to your calls, text messages, and other interactions with us, such as the time, date, duration, and content of communications.
  • Device and Usage Information: This may include information about your devices, IP address, browser type, and interaction with our website or services.

2. How We Use Your Information

We may use the information we collect for the following purposes:

  • Customer Service and Support: To respond to inquiries, resolve issues, and provide assistance.
  • Telemarketing and Promotional Communications: To send you marketing messages, including calls and texts, in compliance with the TCR regulations. We will only send you such communications if you have provided your consent or if you have an existing relationship with us.
  • Compliance and Legal Obligations: To comply with applicable legal, regulatory, and contractual obligations, including responding to lawful requests for information.
  • Improvement of Services: To analyze usage patterns and improve the performance and functionality of our services.

3. Consent for Communications

In accordance with the Telecommunications Consumer Protection Regulations (TCR), we obtain your prior express consent before sending you marketing communications via telephone, including automated calls or text messages. By providing us with your phone number, you agree that we may contact you in this manner, unless you opt-out.

You may withdraw your consent at any time by:

  • Texting “STOP” to unsubscribe from SMS marketing.
  • Opting out of marketing calls by contacting us via email at [email protected], or by calling (518) 504-6600.

4. Do Not Contact Requests

We comply with the National Do Not Call Registry and will not send unsolicited telemarketing messages to individuals on the registry. You may request that we do not contact you by following the opt-out instructions provided above.

5. Sharing of Information

SMS opt-in or phone numbers for the purpose of SMS are not being shared. We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third-party service providers who assist in providing our services, such as:

  • Service Providers: Companies that help us operate our business and provide customer support.
  • Compliance with Legal Obligations: We may disclose your information if required by law or in response to valid legal requests, such as subpoenas, court orders, or government investigations.

6. Data Security

We implement appropriate technical and organizational measures to protect the personal information you provide from unauthorized access, use, or disclosure. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure.

7. Retention of Data

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. After this period, we will securely delete or anonymize your personal information.

8. Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights with respect to your personal data, including the right to:

  • Access: Request copies of the personal information we hold about you.
  • Correction: Request corrections to any inaccurate or incomplete information.
  • Deletion: Request the deletion of your personal information, subject to certain legal limitations.
  • Opt-out of Marketing: As described above, you can opt out of receiving marketing communications at any time.

To exercise any of these rights, please contact us at (518) 504-6600 or [email protected].

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically for any updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Life Cycles Clinic
839 New Loudon Road, Latham, NY 12210
[email protected]
(518) 504-6600